Payment

Rates displayed online are not guaranteed until the confirmation voucher is generated. The rates are generally dynamic in nature. Once a rate is selected and transaction is executed by you, no other rate is applicable either higher or lower and enforce no refund is admissible.

The estimated cost for stay includes the confirmed room rate, the estimated taxes, and estimated fees.

1. For some services, the Service Provider will require an Upfront Payment and/or a payment taken during your Travel Experience.

• If we organize your payment, we (or in some cases our affiliate in the country your payment originates from) will be responsible for managing your payment and ensuring the completion of your transaction with our Service Provider. In this case, your payment constitutes the final settlement of the “due and payable” price.

• If the Service Provider charges you, this will usually be in person at the start of your Travel Experience, but it could also be (for example) that your credit card is charged when you book, or that you pay when you check out of your Accommodation. This depends on the Upfront Payment policy of the Service Provider as communicated to you in the booking process.

2. If the Service Provider requires an Upfront Payment, it may be taken or pre-authorized when you make your booking, and it may be non-refundable. Before you book, check the Service Provider’s Upfront Payments policy (available during the booking process), which we don’t influence and aren’t responsible for.

3. If you know of or suspect any fraud or unauthorized use of your Payment Method, contact your payment provider, who may cover any resulting charges, possibly for a fee.

4. If the currency selected on the Platform isn't the same as the Service Provider's currency, we may:

• show prices in your own currency

• offer you the Pay in Your Own Currency option.

5. We’ll store your Payment Method details for future transactions after collecting your consent.

6. The booking cancellations are solely the hotels discretion and the A2travels have no say about the cancellation policies of individual businesses. After cancellation is confirmed, the refund will be initiated within 7 days, based on the below-mentioned hotel criteria.

• Hotels that do not entertain refunds: while booking in such hotels, it will be informed during the booking process. The customer will not be eligible for a refund.

• Hotels that allow cancellation 24 hours before the checking date: The customer can avail of the refund amount if the customer cancels 24 hours before the check-in time. the refund amount transfer (full amount) will be initiated within 7 working days. The account details to which the refund is to be made should be given at this point. It is the customer’s responsibility to mention the details rightly.

• Hotels with Partial refund policy. The hotels will only transfer a predefined (informed earlier) percentage of the total booking amount.

The tax amount collected and the A2holidays application charges will not be refunded at any circumstances.

Policies

1. When you make a Booking, you accept the applicable policies as displayed in the booking process. You'll find each Service Provider's cancellation policy and any other policies (e.g. age requirements, security/damage deposits, additional supplements for group Bookings, extra beds, breakfast, pets, cards accepted, etc.) on our Platform, on the Service Provider information pages, during the booking process, in the fine print, and/or in the confirmation email or ticket (if applicable).

2. If you cancel a Booking or don’t show up, any cancellation/no-show fee or refund will depend on the Service Provider’s cancellation/no-show policy.

3. Some Bookings can’t be cancelled for free, while others can only be cancelled for free before a deadline.

4. If you book a Travel Experience by paying in advance (including all price components and/or a damage deposit if applicable), the Service Provider may cancel the Booking without notice if they can't collect the balance on the date specified. If they do, any non-refundable payment you’ve made will only be refunded at their discretion. It's your responsibility to make sure the payment goes through on time, that your bank, debit card, or credit card details are correct, and that there's enough money available in your account.

5. If you think you won’t arrive on time, contact your Service Provider and tell them when they can expect you, so they don't cancel your Booking. If you’re late, we are not liable for the consequences (e.g. the cancellation of your Booking or any fees the Service Provider may charge).

6. As the person making the Booking, you are responsible for the actions and behavior (in relation to the Travel Experience) of everyone in the group. You’re also responsible for obtaining their permission before providing us with their personal data.